We at our store (Sign Go) are keen on customer satisfaction and providing the best possible service. Please carefully read the following return and refund policy before completing the purchase. First: Nature of the product Since the product is an Internet SIM card (digital product / immediate connection), the refund policy may differ from physical products. Second: Refund policy • A refund can be requested within 24 hours from the time of purchase, provided the SIM card has not been activated or used. • If the SIM card has been activated or any part of the package has been consumed, the refund cannot be processed. • If there is a technical issue on our side preventing the use of the service, the issue will be verified and the customer will be compensated with a replacement SIM card or a refund. Third: Replacement policy • The SIM card will be replaced if a proven technical defect is found within 24 hours of receipt. • Contact customer service and send the order number and explain the problem. • Replacement does not include issues caused by misuse or incompatibility of the device. Fourth: Refund or replacement request process • Contact support through the available channels on the website. • Provide us with the order number and contact details. • A response will be given within no more than 24 working hours. Fifth: Refund • The refund will be processed via the same payment method used within a period of 3 to 7 working days (according to the bank’s policy).
